Troi oi FPT!!!

This is FPT for you.  Here is a company that seems to win many ICT awards in Vietnam continuously each year yet can't seem to get their Customer Service right.

Today is just the 18th of the month.  For the last couple of years, I paid my ADSL fees on the 21st of the month.  Before that, I paid them on the 24th of the month.  When I first subscribed, I was told to pay on the 28th of the month, the day I signed the contract.  Now FPT wants me to pay on the 16th of the month.  As, per Vietnam, there is no reason for changing my payment date.

Three years ago I would have asked if I would get the 12 missing days reimbursed.  Today I have learned that the 'credit refund' procedure is really not worth it.  The process to get any kind of reimbursement is just not worth it.

No wonder Vietnamese companies like FPT make a profit each year.

You get the same problems with EVN and now even the local water company is drawing ire from Vietnamese customers.

Well, I managed to get my ADSL fees paid before FPT closed today as you can tell.  If any of you get the below screen, it usually means you have to pay for ADSL bill now.  This was the first time I ever got this.